SHIPPING POLICY
-All orders ship via USPS mail. Order processing time may range anywhere between 1 – 7 business days after purchase, unless otherwise stated (such as in the case of busy season or emergency).
-Once an order has been dispatched, buyers will receive an email shipping notification and tracking information, if available.
-Buyers are responsible for any customs and import taxes that may apply.
SHIPPING OPTIONS
STANDARD SHIPPING
Orders that select the “Standard shipping” option will be sent via USPS first class mail.
US Standard shipping times – approximately 3 to 5 days from ship date
International Standard shipping times – varies by destination
*Please note that sticker-only orders that ship with the option “Standard shipping” do not include tracking. This is the most cost-effective option, but if you need tracking on your sticker order, please the select the option “Standard with tracking” at checkout.
PRIORITY SHIPPING
US orders that select the “Priority shipping” option will be sent via USPS Priority mail.
Priority shipping times – approximately 2 to 4 days from ship date
EXPRESS SHIPPING
US orders that select the “Express shipping” option will be sent via USPS Priority Express mail.
Express shipping times – approximately 1 to 2 days from ship date
Need a faster shipping option on international orders? Using the contact form below, please contact me ASAP for a quote.
RETURN AND EXCHANGE POLICY
CANCELLATIONS
I don’t accept cancellations, but please contact me if you have any problems with your order.
DAMAGED ITEM RETURNS AND REPLACEMENTS
I do not accept returns unless the item arrives damaged in transit. Return and exchange policy lasts up to 30 days after delivery date.
To be eligible for a return or replacement on an item that has arrived damaged, Please contact me within 30 days of delivery and include your full name, store order number, and photographs of the damaged goods.
Customer must ship damaged items back within 7 days of initiating the return or exchange and should include a tracking number. I am not responsible for returned packages being lost in transit so tracking and postal insurance is recommended, especially for returns over $50 USD.
Once your return is received, I will send you an email to notify you that I have received your returned item. Your refund will be processed minus the order’s original shipping costs, and a credit will be applied to your credit card or original method of payment.
NON-DAMAGED ITEM REPLACEMENTS AND EXCHANGES
I do not accept replacements or exchanges on non-damaged items unless your order contained incorrect items.
To be eligible for a replacement/exchange on an incorrect item, Please contact me within 30 days of delivery and include your full name, store order number, and photographs of the incorrect goods.
Customer must ship incorrect items back within 7 days of initiating the exchange and should include a tracking number. I cannot be responsible for returned packages being lost in transit, so tracking and postal insurance is recommended, especially for returns over $50 USD.
Once I receive the incorrect item, I will then ship out the replacement or exchanged item to the customer, via standard shipping, unless otherwise requested.
The returned incorrect item must be unused, in its original packaging, and in the same condition that you received it. If the item is not returned in its original condition, the customer is responsible for any loss in value.
-Please note that only full priced items may be returned or exchanged. Sale or clearance items are not eligible for return or exchange.
-All returns/replacements/exchanges on damaged goods or incorrect items will only be processed after I receive the item back from the customer.
-Customer is responsible for paying for all return shipping costs.
ORDERS RETURNED TO SENDER
If your order is “returned to sender” due to an error that is out of my control (for example: shipping address provided is inaccurate, order was not picked up at post office, package was refused, unpaid customs etc.) you can choose to have your order re-shipped. Customer is responsible for re-shipment costs.
Have a question that hasn’t been answered here? Feel free to drop me a line in the contact form below!
